Level 1 - This qualification is aimed at learners who may be new to working within a business and administration role and wish to improve their knowledge and understanding of the topics it covers. It is designed for learners who work in a variety of work environments and sectors.

Level 2 - This qualification is aimed at individuals who are working within a business and administration role who wish to improve their knowledge of business administration tasks and is applicable to a variety of work environments and sectors.

• Principles of personal performance and development.
• Principles of working in a business environment.
• Work with others in a business environment.
• Health and safety in a business environment.
• Principles of business communication.

• Principles of personal responsibilities and working in a business environment.
• Principles of managing information and producing documents.
• Principles of supporting change in a business environment.
• Principles of maintaining stationery stock.
• Principles of contributing to innovation and change.
• Principles of budgets in a business environment.
• Principles of project management.