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Customer Service (Level 1 to level 3) Master

September 7, 2025 @ 9:00 am - September 11, 2025 @ 5:00 pm

Course Duration: TBA

Level 1 Award in Customer Service (RQF)
This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
Know how to deliver good customer service, Know different communication methods, Know how to provide good customer service in line with organisational procedures and Know how to effectively deal with customer queries, problems and complaints.

Level 2 Certificate in Customer Service (RQF)
This qualification is aimed at learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.The delivery of effective customer service and supporting the customer service environment, including understanding customer service delivery, the relationship between customer service and a brand, the management of customer service information, being able to manage their own time and workload, fulfil a personal development plan, communicate with customers in writing and promote additional products and/or services to customers.

Level 3 Diploma in Customer Service (RQF)
This qualification is aimed at individuals who wish to build on their knowledge and skills in the customer service sector. It is designed for learners who deal with customers on a daily basis as part of their job role in a senior position and is applicable to a variety of work environments.
Topics include how to organise customer service delivery, the relationship between customer service and a brand, customer relationship management (CRM), business innovation and growth, fulfil a personal and professional development plan, how knowledge resources are used to support customer service delivery and ways of building relationships within a customer service partnership.

Details

Start:
September 7, 2025 @ 9:00 am
End:
September 11, 2025 @ 5:00 pm
Event Categories:
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Website:
https://www.go4ituk.co.uk

Venue

Go4itUK Scarborough Office
12 Falsgrave Road
Scarborough, North Yorkshire Yo12 %AT United Kingdom
View Venue Website

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