Customer Service

CUSTOMER SERVICE (LEVEL 1 TO LEVEL 3)

Course title


Customer service (Level 1 to level 3 RQF)

Course description


Level 1 Award in Customer Service (RQF) - This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Level 2 Certificate in Customer Service (RQF) - This qualification is aimed at learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Level 3 Diploma in Customer Service (RQF) - This qualification is aimed at individuals who wish to build on their knowledge and skills in the customer service sector. It is designed for learners who deal with customers on a daily basis as part of their job role in a senior position and is applicable to a variety of work environments.

Course content


Level 1 - Subjects covered include:
  • Know how to deliver good customer service.
  • Know different communication methods.
  • Know how to provide good customer service in line with organisational procedures.
  • Know how to effectively deal with customer queries, problems and complaints.
Level 2 - Subjects covered include:
  • The delivery of effective customer service and supporting the customer service environment.
  • Know different communication methods.
  • Know how to provide good customer service in line with organisational procedures.
  • Know how to effectively deal with customer queries, problems and complaints.
Level 3 - Subjects covered include:
  • How to organise customer service delivery.
  • The relationship between customer service and a brand.
  • Customer relationship management (CRM).
  • Business innovation and growth.
  • Fulfil a personal and professional development plan.
  • How knowledge resources are used to support customer service delivery.
  • Ways of building relationships within a customer service partnership.

Awarding body


Highfield Qualifications Logo

Achievement level


N/A

Course duration


TBC
09:00 - 17:00

Course cost*


Please contact office

* If you are unemployed or on low earnings, funding may be available. Please contact the office for more information.

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