Level 1 Award in Customer Service (RQF) - This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Level 2 Certificate in Customer Service (RQF) - This qualification is aimed at learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Level 3 Diploma in Customer Service (RQF) - This qualification is aimed at individuals who wish to build on their knowledge and skills in the customer service sector. It is designed for learners who deal with customers on a daily basis as part of their job role in a senior position and is applicable to a variety of work environments.

• Know how to deliver good customer service.
• Know different communication methods.
• Know how to provide good customer service in line with organisational procedures.
• Know how to effectively deal with customer queries, problems and complaints.

• The delivery of effective customer service and supporting the customer service environment.
• Know different communication methods.
• Know how to provide good customer service in line with organisational procedures.
• Know how to effectively deal with customer queries, problems and complaints.

• How to organise customer service delivery.
• The relationship between customer service and a brand.
• Customer relationship management (CRM).
• Business innovation and growth.
• Fulfil a personal and professional development plan.
• How knowledge resources are used to support customer service delivery.
• Ways of building relationships within a customer service partnership.